Refund & Dispute Policy

Discovery calls

Discovery calls are free. Nothing to refund.

Sikhay .io custom engagements

Refunds on engagement deposits and milestone payments follow this default, which a signed scope doc may modify:

Before work begins

If you change your mind within 7 days of paying the deposit and we haven't started work yet, the deposit is refundable in full. Just email us.

After work begins

Once work has started, refunds are pro-rated against the scope completed to date. We'll send a brief reconciliation showing what was delivered and what's owed back, if anything.

Stripe processing fees

Stripe's processing fees on the original payment are not refundable to us by Stripe, so they are deducted from refunds where applicable. The exact amount appears on the refund receipt.

Care plans and other subscriptions

You can request a refund for a care-plan charge within 14 days of the charge for the current billing period. Past periods are not refundable. Cancel any time per our Cancellation Policy.

Sikhay Direct

Sikhay Direct is not yet selling. A return + refund policy specific to physical and digital goods will be published before the first product is sold.

Disputes and chargebacks

If something has gone wrong with a payment, please email hello@sikhaygroup.com with your invoice or Stripe transaction ID before raising a chargeback. We commit to a response within 5 business days and will work with you to resolve the issue directly. Chargebacks raised without prior contact may delay resolution.

How to request a refund

Email hello@sikhaygroup.com with:

• Your invoice or Stripe transaction ID
• The reason for the refund request
• Any supporting context

We acknowledge within 2 business days and resolve within 5 business days where the situation allows.

Contact

Sikhay LLC
30 N Gould St, Ste N
Sheridan, WY 82801
USA
hello@sikhaygroup.com